1. Data controller
Your personal data is processed by RAFMARIN ("Rafmarin") as data controller under KVKK. Address: Osman Gazi Mah., Aşıroğlu Cd. No:129, 41700 Darıca / Kocaeli, Türkiye. E-mail: info@rafmarin.com.
2. Personal data we process
The following categories may be processed through our website and services:
- Identity and contact: full name, phone number, e-mail address
- Boat details: make/model, length, weight, type, equipment (T-top/tower), current location
- Request details: package of interest, message content
- Contract and finance: invoicing details, payment records (if a service is purchased)
- Visual records: photo-documented check-in/check-out reports, 24/7 CCTV recordings (during facility visits)
- Technical data: IP address, browser information, cookie/local storage data (see Cookie Policy)
3. Purposes of processing
- Evaluating your quote request, assigning a rack class and sending you a written quote
- Communicating with you (phone, e-mail, WhatsApp)
- Concluding and performing the service contract; scheduling haul-out / launch movements
- Ensuring facility security and documenting condition (photo reports, CCTV)
- Invoicing, accounting and compliance with legal obligations
- Marketing and information communications, where you have given explicit consent
4. Legal basis
Data is processed under KVKK art. 5/2: (c) conclusion or performance of a contract, (ç) compliance with a legal obligation, (e) establishment, exercise or protection of a right, and (f) our legitimate interests; where none applies (e.g. marketing), on the basis of your explicit consent.
5. Transfers
Limited to the purposes above, data may be transferred to:
- Hosting: the website is hosted on Amazon Web Services (AWS) in the European Union region (Frankfurt, Germany); no personal data is stored on the site itself.
- Form infrastructure: quote form submissions are delivered to our inbox through our own form service, also running on AWS (Frankfurt, Germany); data is not shared with any third-party form provider. As AWS servers are located abroad, this constitutes a transfer abroad under KVKK art. 9, based on your explicit consent.
- Partner insurance agency: only at your request, for insurance advisory
- Public authorities: upon lawful request
- Service providers: accounting, hosting and IT suppliers
6. Retention
Quote requests are kept for 12 months if no contract is concluded; otherwise for the contract term and the statutory limitation period thereafter (10 years). CCTV recordings are deleted after 30 days.
7. Your rights under KVKK art. 11
- To learn whether your personal data is processed and to request information
- To learn the purpose of processing and whether data is used accordingly
- To know the third parties to whom data is transferred, in Türkiye or abroad
- To request correction of incomplete or inaccurate data
- To request erasure or destruction under KVKK art. 7
- To request that corrections/erasures be notified to recipients
- To object to results arising from automated analysis to your detriment
- To claim compensation for damage caused by unlawful processing
8. How to submit a request
Send your request with proof of identity by e-mail to info@rafmarin.com or in writing to Osman Gazi Mah., Aşıroğlu Cd. No:129, 41700 Darıca / Kocaeli. Requests are answered free of charge within 30 days.